Bulk Export Service

The purpose of this document is to provide clear guidance to our customers on the rules of engagement regarding request for exporting data. The View Archiving  Service Delivery team enforces these guidelines.

Within this document there will be several reference items that are also available to review online, links will be provided to their source locations. Access to these documents are also available when using the Email Archiving application, under the Help link.

It should be clearly noted that any data required to be exported from the archiving service that does not currently fit in with the ‘standard’ service offering will be subject to a Statement of Work (SOW) and special pricing.

The standard service offering includes the export of data into EML (raw data) or PST format by date range. 

*Note: There is a per GB charge for all exports completed by this Export Service.  Please view your contract for this pricing.  

Why the need for a Bulk Export?

Sonian View Archiving  provides the ability to perform the exporting of data from within the UI.  Limitations of the self service exporting are:

• 30,000 message maximum
• 5 GB size limitation.

An export of data larger than the above limitations requires either breaking down the search into a smaller result set or a request for a Bulk Export from Sonian Services.   For instructions on how to export data from within the UI please view the Initiating a New Export section of our documentation.

Requesting a Bulk Export from Sonian Services

To request an export please open a Sonian Technical Support ticket by sending an email to [e-mail] and cc'ing [e-mail]

   Please include the following information:

• Account Name and URL to the Login Screen
• The format that the data is to be exported to (EML or PST)
• How you would like the data returned?
  • Secure Links to download the exported data*
  • AWS Snow Device (add'l one time fee on top of per GB Export fee does apply) 
    
    • If an AWS Snow Device is needed, please provide the contact name, address and phone number the device will be shipped to.  
• Is the customer leaving the service? If so should the account be tagged as expired after the completion of the export?

*Note: Secure links are available for 7 days at which time they will expire and the data will no longer be available for download.

Additional information

• The Services team does not export data by user
• If an export by user is needed, the customer will need to conduct the searches and provide us with Search ID and number of messages within each search.  See kb article on obtaining search IDs HERE
• If specific searches are in need of exporting, the customer will need to provide a search ID and number of messages within each search
• Anything outside of the standard exporting service provided by Sonian/Barracuda  is subject to a Statement of Work (SOW) and special pricing.

How long will export of data take?

Guideline Timeframes for Export:

Import Size	Estimated Timeframe*
Less that 25 GB	Up to 2 weeks
25 GB - 50 GB	Up to 3 weeks
50 GB to 100 GB	4 weeks
100 GB to 1T B	6 weeks
Greater than 1 TB	Please Contact Sonian for estimated completion time

* These are rough estimates and should not be considered a commitment or SLA.

Completion of Export

Upon completion,  we will respond to the ticket confirming the export has been completed and will provide all information available, such as the size of the export.    The services team will also provide either the Secure links for downloading the exported data or information regarding the AWS device

The support ticket will then be marked as resolved.